Privacy Policy

Introduction

At Feandrea, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

Personal Information

  • Name and contact details
  • Shipping and billing addresses
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

How We Use Your Information

Order Processing

  • Fulfilling your orders
  • Processing payments
  • Shipping and delivery updates
  • Order confirmation and status updates

Account Management

  • Creating and managing your account
  • Saving your preferences
  • Processing returns and refunds
  • Responding to customer service inquiries

Communication

  • Order updates and shipping notifications
  • Responding to your questions
  • Sending product recommendations (with your consent)
  • Important service announcements

Website Improvement

  • Analyzing site performance
  • Improving user experience
  • Detecting and preventing fraud
  • Maintaining site security

Information Sharing

We share your information only with:

  • Shipping partners to deliver your orders
  • Payment processors to handle transactions
  • Service providers who assist our operations
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your information:

  • Secure SSL encryption for all transactions
  • Regular security assessments
  • Limited access to personal data
  • Secure data storage systems

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data
  • Lodge a complaint with supervisory authorities

Cookies

We use cookies to:

  • Maintain your shopping cart
  • Remember your preferences
  • Analyze site usage
  • Improve site performance

You can manage cookie preferences through your browser settings.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13.

International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of any material changes through:

  • Website notifications
  • Email updates (for registered users)
  • Site announcements

Contact Us

For privacy-related questions or concerns:

Email: [email protected]

Additional Information

California Privacy Rights

California residents have additional rights under the CCPA, including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of personal information sales
  • Right to non-discrimination for exercising these rights

GDPR Compliance

For EU residents, we comply with GDPR requirements:

  • Legal basis for processing
  • Data minimization
  • Purpose limitation
  • Storage limitation
  • Accuracy requirements
  • Integrity and confidentiality

Effective Date

This policy is effective as of February 21, 2025.